Returns & Refunds Policy
This policy will only be applicable if the item/order that the buyer wish to return is purchased via www.bhb.com.my
Purchases from BHB retail stores and other e-commerce platforms will not be eligible for this policy.
The company standards of a seven(17) calendar days for buyer to ship back the product upon the receipt of the order, subject to the following terms and conditions:
- Items/orders that the buyer wishes to refund or exchange must follow all the requirements below.
- All products must be unmarked and not defaced in any manner. If there is a defect item, the company shall inspect and provide exchange or refund, in unused condition and with the full set of packaging, warranty card, certificates, all parts, and authentication material all in the original packaging box.
- This policy does not apply to items which have been stated as non-exchangeable and non-refundable on the website of www.bhb.com.my. In general, Refrigerator, Washing Machine, Clothes Dryer are not entitled for any form of return due to the hygiene concern.
- Buyer shall request for a return and product replacement if the order is an incorrect order shipped by the company, wrong model, wrong colour, missing parts, or defective product received by the buyer. The company will be handling the cost of shipment for the circumstances stated above.
- Buyer shall request an exchange of product if there is cause of defective product during the shipment to the buyer. The company reserves the right to investigate and respond to the buyer personally for the resolution.
- Buyer may obligate reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees) for the return and refund process.
Right of Cancellation
- If the buyer wants to cancel an order, buyer must send the company a written notice of cancellation before the shipment of the product has proceeded. Or call us at 018-662 6880 to confirm the ordering status
- No cancellation and refund will be accepted once the ordered product has been shipped out.