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Frequently Asked Questions

The company requires three(3) working days to process the shipment, and the buyer shall expect the package in seven(7) to ten(10) working days. Other external circumstances that forced the delay of the shipment are not obligated to the company.

The buyer shall make a contact with Customer service. Our beloved customer service will investigate and guide you through the process.

  • All products must be unmarked and not defaced in any manner. If there is a defect item, the company shall inspect and provide exchange or refund, in unused condition and with the full set of packaging, warranty card, certificates, all parts, and authentication material all in the original packaging box.
  • The cost will be incurred to the buyer.

All states of Malaysia are available, except Sabah, Sarawak, and labuan.

You may check your order by call/whatsapp to 018-6626880. Tracking numbers from the delivery partner will be provide.

  • Data collected on the site will be used for marketing and learning purposes.
  • 100% secure, and it’s not disclosable.

Amex may have extra charges depending on the rate.

  • If the order has been sent out, you are not entitled for any changes.
  • Please make sure you have the right address filled in, wrong delivery will not be entertained.

14 Working days upon receival of the orders.

No. only goes to 3rd party payment gateway.

Yes. We provide extended warranty up to 5 years. T&C apply.

Yes. The company has a strict brand and product management to provide the best shopping experience to all buyers.

All manufacturer warranty that comes with the set will refer to the brand’s principle warranty terms and condition, and shall be initiated by the buyer to get in touch with brand principle. The buyer shall call or visit the brand’s principal service centre for the manufacturing warranty process. This is only applicable for all manufacturing warranty provided on the website.  BHB will not handle the manufacturing warranty process. Click here for the list of the brand’s principal details.

For extended warranty, kindly contact us via call/whatsapp 018-6626880

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